Medical Benefits
Benefit and Risk Management Services (BRMS) is Spooner’s NEW Third Party Administrator (TPA). They are responsible for processing eligibility and claims, help with customer service inquiries, such as insurance verification or ordering a new medical ID Card, and can help you best utilize your medical benefits. For any medical benefit related questions, please call 888-245-5067.
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If you need assistance, have questions, or would like to learn how to best utilize your medical benefits, call your dedicated BRMS.
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Your BRMS can assist you with things like:
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Medical benefit and coverage questions
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Finding a medical provider
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How to save money by using your best benefit
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Claims and out-of-pocket questions Connecting to Zelis for pre-service or post-service advocacy
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Questions about our website, portal, or mobile apps
Spooner Medical Plan effective January 1st, 2026
Employee Contributions
Important Notes:
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*14-Day Pre-Approval is required on all non-urgent, non-emergent services and procedures. Contact BRMS at 888.245.5067 for Pre-Approval. Banner facilities are excluded from the Plan.
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**If you select a brand name drug when a generic drug is available, you pay the copay PLUS the difference in cost between the generic and the brand name drug. There are specific Name Brand prescriptions that have a generic therapeutic alternative. Refer to the Therapeutic Alternative Drug list. If you do not choose one of these Generic Therapeutic Alternatives, the copay will be 50% of the brand therapeutic alternative drug cost.
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***Employees and spouses/domestic partners (as applicable) who attend one of the quarterly educational seminars will receive a monthly premium reduction.
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The premium reduction of 25% starts the first of the month following the seminar through the end of the calendar year. Covered spouses/domestic partners must attend in order to receive the premium reduction.
Contact Human Resources for more information.
How do I contact BRMS? 888.245.5067
What are the BRMS' Hours? 7:00am-6:00pm PST
Where do I go to access my claims, EOBs, and ID cards? Visit: www.myhealthbenefits.com
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QR Code to My Health Benefits
Identification Cards
Once you enroll you will receive a welcome packet from BRMS with your identification card. If you misplace or need a new card, call BRMS at 888.245.5067.
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14-Day Pre-Approval
If you are planning a non-urgent, non-emergent service or procedure, you must call BRMS at least 14-days prior to your scheduled service date and receive pre-approval. If you do not receive pre- approval, your service or procedure will not be covered by the Plan.
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Online Services
To help you make the most of your healthcare benefits, it pays to be involved, aware and in control. BRMS offers a secure member website: www.myhealthbenefits.com
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You can view claims, benefit accumulation (deductible, number of visits used, etc), and search for a provider within your area.
